At ebookmet, your satisfaction is our priority. If you’re not completely happy with your purchase, our returns and refund policy is here to guide you through the process smoothly.

Return Eligibility

  • Timeframe: You may return items within 30 days of the delivery date for a refund or exchange.
  • Condition: Items must be unused, unmarked, and in their original condition with all tags and packaging intact. We reserve the right to decline returns that do not meet these criteria.

Non-Returnable Items:

  • Digital products, such as eBooks and video content, are non-returnable once accessed or downloaded.
  • Gift cards and sale items are also non-refundable.

How to Return an Item

  1. Initiate a Return: Contact our support team at contact@ebookmet.com with your order number and the reason for the return.
  2. Follow Return Instructions: We will provide a return authorization and detailed instructions. If applicable, a return label will be issued for your convenience.
  3. Shipping Your Return: Package the item(s) securely in the original packaging with all tags and accessories. Use the provided return label if applicable and retain a tracking number for your shipment.

Refund Process

  • Processing Time: Once we receive and inspect your return, your refund will be processed within 5-7 business days and issued back to your original payment method.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping fees may be deducted from your refund unless the return is due to an error on our part.

Exchanges

  • Requesting an Exchange: To exchange an item, follow the return process and place a new order for the desired product.
  • Stock Availability: All exchanges are subject to availability. If your requested item is unavailable, we will issue a refund instead.

Issues with Your Return

If you encounter any issues—such as missing items, damaged products, or delays—please contact our support team at contact@ebookmet.com. We are here to resolve any concerns quickly and efficiently.

Thank you for choosing us for your ASL learning journey. Your satisfaction and trust mean everything to us!